Soapbox Blog

S1:E4 Top Five ways to get more value out of ServiceNow. Reduce the high-cost of Agent on-boarding.

 

VIDCAST SERIES: Top Five ways to get more value out of your ServiceNow environment.

Welcome to our vid-cast on how to get more value out of your ServiceNow environment. In this five-part series, we talk to Paul Heath, Co-Founder and VP of Product Marketing at Soapbox, where we seek to shed some light on the issues and offer some...

Soapbox.ai Launches New Smart Service Management Platform

February 27, 2019
by Soapbox Team

News Press Release

A scalable, intelligent service management platform for automating work accessible to every organisation - not just large enterprises.

S1:E3 Top Five ways to get more value out of ServiceNow. Use Intelligent Search to find what you’re looking for.

S1:E2 Top Five ways to get more value out of ServiceNow. Increase first contact resolution rates (Level 1)

 

S1:E1 Top Five ways to get more value out of ServiceNow. Increase self-service via the ServiceNow Portal (Level 0)

 

 

 

PART 1 – Increase self-service via the ServiceNow Service Portal (Level 0). Duration: 19 mins 35 secs.

Can AI improve service desk  productivity and staff wellbeing?

November 27, 2018
by Dion Williams

CEO Blog

Artificial Intelligence can and is having a hugely positive impact on productivity in service desk operations. A case in point is the knowledge worker sitting on a service desk answering a high volume of repetitive questions. AI can drive...

doing more with more - the case for AI and ITSM

November 13, 2018
by Neil McKinnon

CPO Blog

Doing more with more - making the case for an intelligent IT Service management platform

Doing more with more sounds provocative, even counterintuitive, as we have become so accustomed to hearing that “we need to do more with less”. Let’s unpack...

Soapbox appoints Chief Product Officer

November 07, 2018
by Paul Heath

News

Melbourne, 7 November 2018 – Soabox.ai, the provider of an Artificial Intelligence (AI) intelligent service automation platform that combines predictive search, natural language understanding and machine learning for service management, has...

Do we need another service management tool?

October 26, 2018
by Dion Williams

CEO Blog

Is there another perfect storm on the horizon in the service management marketplace?