In today’s fast-paced, competitive business environment , the need to resolve issues and respond to customer requests quickly has never been higher as the cost of lost productivity is enormous. According to Gartner, the average cost of IT downtime...
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Soapbox is charting the future of Customer Service Management. By combining AI technologies such as natural language processing and machine learning with workflow platforms, we are creating the next generation of intelligent customer service automation systems.
Our purpose is to work with our customers to enable them to deliver a better service experience whilst improving operational efficiency and increasing productivity.
