How an AI-powered Virtual Agent helps provide faster, accurate access to your Confluence and ServiceNow Knowledge

In today’s fast-paced, competitive business environment , the need to resolve issues and respond to customer requests quickly has never been higher as the cost of lost productivity is enormous. According to Gartner, the average cost of IT downtime (alone) is $5,600 per minute. Whilst the cost of lost productivity varies between industry, lost productivity as a result of staff not being able to do their job whilst they wait for answers is undeniable.