Soapbox Blog

Can AI improve service desk  productivity and staff wellbeing?

November 27, 2018
by Dion Williams

CEO Blog

Artificial Intelligence can and is having a hugely positive impact on productivity in service desk operations. A case in point is the knowledge worker sitting on a service desk answering a high volume of repetitive questions. AI can drive...

doing more with more - the case for AI and ITSM

November 13, 2018
by Neil McKinnon

CPO Blog

Doing more with more - making the case for an intelligent IT Service management platform

Doing more with more sounds provocative, even counterintuitive, as we have become so accustomed to hearing that “we need to do more with less”. Let’s unpack...

Soapbox appoints Chief Product Officer

November 07, 2018
by Paul Heath


Melbourne, 7 November 2018 –, the provider of an Artificial Intelligence (AI) intelligent service automation platform that combines predictive search, natural language understanding and machine learning for service management, has...