Soapbox Blog

Top Five ways to get more value out of ServiceNow. EPISODE ONE - Increase self-service via the ServiceNow Portal (Level 0)


PART 1 – Increase self-service via the ServiceNow Service Portal (Level 0). Duration: 19 mins 35 secs.

Can AI improve service desk  productivity and staff wellbeing?

November 27, 2018
by Dion Williams

CEO Blog

Artificial Intelligence can and is having a hugely positive impact on productivity in service desk operations. A case in point is the knowledge worker sitting on a service desk answering a high volume of repetitive questions. AI can drive...

doing more with more - the case for AI and ITSM

November 13, 2018
by Neil McKinnon

CPO Blog

Doing more with more - making the case for an intelligent IT Service management platform

Doing more with more sounds provocative, even counterintuitive, as we have become so accustomed to hearing that “we need to do more with less”. Let’s unpack...

Soapbox appoints Chief Product Officer

November 07, 2018
by Paul Heath


Melbourne, 7 November 2018 –, the provider of an Artificial Intelligence (AI) intelligent service automation platform that combines predictive search, natural language understanding and machine learning for service management, has...

Do we need another service management tool?

October 26, 2018
by Dion Williams

CEO Blog

Is there another perfect storm on the horizon in the service management marketplace?

How an AI-powered Virtual Agent helps provide faster, accurate access to your Confluence and ServiceNow Knowledge

September 17, 2018
by Paul Heath


In today’s fast-paced, competitive business environment , the need to resolve issues and respond to customer requests quickly has never been higher as the cost of lost productivity is enormous. According to Gartner, the average cost of IT downtime...

How Artificial Intelligence is helping Support Organisations to Shift Left

May 01, 2018
by Dion Williams

The concept of Shift Left has been around for many years, originating in the software testing domain, focused on early testing in the software development lifecycle commonly referred to as, test early and often.

Why knowledge is critical for chatbots to be successful

November 16, 2017
by Aprill Allen

In a world where consumers increasingly demand instant gratification via their prefer communications channel, service providers in business must align to this expectation. Simply directing customers to a portal to complete a form, expecting them...

Five forces driving the need for Intelligent Automation in the Service Desk

October 23, 2017
by Dion Williams

Service Desks are under siege on numerous fronts from forces within the business that are challenging the fundamental function of the Service Desk – to service customers. Chatbots and more generally intelligent automation (AI-powered human...