ai_augmenting_man

Can AI improve service desk  productivity and staff wellbeing?

Artificial Intelligence can and is having a hugely positive impact on productivity in service desk operations. A case in point is the knowledge worker sitting on a service desk answering a high volume of repetitive questions. AI can drive automation, which could be anything from answering common questions to providing automated actions based on a particular request. This in turn drives efficiency, and just as importantly employee job satisfaction and mental health wellbeing