Soapbox Blog

Can AI improve service desk  productivity and staff wellbeing?

November 27, 2018
by Dion Williams

CEO Blog

Artificial Intelligence can and is having a hugely positive impact on productivity in service desk operations. A case in point is the knowledge worker sitting on a service desk answering a high volume of repetitive questions. AI can drive...

Do we need another service management tool?

October 26, 2018
by Dion Williams

CEO Blog

Is there another perfect storm on the horizon in the service management marketplace?

1