Soapbox Blog

S2:E2 Soapbox Intelligent ITSM Platform Demonstration Series

Last episode we looked at how Soapbox is the first viable alternative to ServiceNow. This episode is where the rubber meets the road - Paul Heath, VP of Product Marketing puts the Soapbox Intelligent ITSM Platform through its paces. Check out...

S1:E5 Top Five ways to get more value out of ServiceNow. Busting the Myths of implementing AI.

 

 

S1:E4 Top Five ways to get more value out of ServiceNow. Reduce the high-cost of Agent on-boarding.

 

VIDCAST SERIES: Top Five ways to get more value out of your ServiceNow environment.

Welcome to our vid-cast on how to get more value out of your ServiceNow environment. In this five-part series, we talk to Paul Heath, Co-Founder and VP of Product Marketing at Soapbox, where we seek to shed some light on the issues and offer some...

S1:E3 Top Five ways to get more value out of ServiceNow. Use Intelligent Search to find what you’re looking for.

S1:E2 Top Five ways to get more value out of ServiceNow. Increase first contact resolution rates (Level 1)

 

S1:E1 Top Five ways to get more value out of ServiceNow. Increase self-service via the ServiceNow Portal (Level 0)

 

 

 

PART 1 – Increase self-service via the ServiceNow Service Portal (Level 0). Duration: 19 mins 35 secs.

How an AI-powered Virtual Agent helps provide faster, accurate access to your Confluence and ServiceNow Knowledge

September 17, 2018
by Paul Heath

Insider

In today’s fast-paced, competitive business environment , the need to resolve issues and respond to customer requests quickly has never been higher as the cost of lost productivity is enormous. According to Gartner, the average cost of IT...

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