Can AI improve service desk  productivity and staff wellbeing?

Artificial Intelligence can and is having a hugely positive impact on productivity in service desk operations. A case in point is the knowledge worker sitting on a service desk answering a high volume of repetitive questions. AI can drive automation, which could be anything from answering common questions to providing automated actions based on a particular request. This in turn drives efficiency, and just as importantly employee job satisfaction and mental health wellbeing


doing more with more - the case for AI and ITSM

Doing more with more - making the case for an intelligent IT Service management platform Doing more with more sounds provocative, even counterintuitive, as we have become so accustomed to hearing that “we need to do more with less”. Let’s unpack this.


Soapbox appoints Chief Product Officer

Melbourne, 7 November 2018 –, the provider of an Artificial Intelligence (AI) intelligent service automation platform that combines predictive search, natural language understanding and machine learning for service management, has announced the appointment of Neil McKinnon as Chief Product Officer.